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Our Terms, Your Rights at tombola

tombola operates with a clear legal framework so you always know where you stand — your account conditions, data handling and privacy rights are set out in plain…

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tombola Our Terms, Your Rights at tombola
CONTACT OUR TEAM

Reach Us on Any Legal or Policy Matter

If you have a question about our terms, want to exercise a data right or need to raise a formal concern, our support team is available around the clock. We aim to acknowledge all policy-related requests within 24 hours and resolve them within 7 working days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents handle data requests, account-condition queries and policy clarifications any time of day or night.

Email Support

Send a detailed written request to our support address for complex legal or privacy matters. We respond within one working day and keep a secure record of all correspondence.

Help Centre

Browse our Help Centre for answers on data rights, cookie settings, account closure and terms interpretation — structured by topic so you can find the relevant section without waiting for an agent.

HOW WE HANDLE THIS

Data, Cookies and Account Security at tombola

We handle your personal data, cookies and account credentials with clearly defined practices — here is what each area covers and who to contact when you need to make a change.

Data Handling

We collect your name, contact details and payment references to run your account. Data is stored on encrypted servers and is never shared with advertisers. You can request your full data set at any time via our support email.

Cookie Policy

We use functional cookies to keep your session active and analytical cookies to understand how the lobby is used. You can adjust or withdraw cookie consent at any time through the cookie settings link in the site footer.

Account Security

Your account is protected by password hashing and two-factor authentication options. We flag unusual login attempts automatically and send you an alert before any sensitive change is confirmed.

Data Retention

We keep your account data for as long as your account is open and for the period required by applicable Indian law after closure. Once the retention window closes, data is securely deleted from our systems.

Your Right to Correct

If any detail we hold — address, payment reference, identity document — is inaccurate, contact our support team and we will update it within three working days. We will confirm the correction in writing.

Formal Complaints

If you believe your data rights have not been respected, raise a formal complaint via our email support channel. We escalate unresolved complaints to our legal team and aim to close every case within 14 working days.

What You Need to Know About Our Legal Terms

These questions cover the most common points about how our terms apply to your account, what data we hold and how to act on your rights.

We collect your name, date of birth, email address, phone number and payment references — specifically UPI ID, Paytm or PhonePe number — needed to operate your account and verify transactions. No additional data is collected without your consent.

Yes. Send a data access request to our support email with your registered account details. We will compile and deliver a structured copy of your data within seven working days at no charge to you.

Contact our support team via live chat or email and request account closure with a deletion instruction. We will close the account and schedule data deletion in line with our legal retention period under applicable Indian law.

We share data only with payment processors — UPI, Paytm, PhonePe — and identity verification providers where required. We do not sell or rent your personal data to advertisers or unrelated third parties under any circumstances.

We use session cookies (required for login), preference cookies (language and display settings) and analytics cookies (aggregated usage data). You can manage or withdraw consent for non-essential cookies at any time in the footer cookie settings panel.

We retain certain transaction and identity records for the period mandated by applicable Indian financial and legal regulations, after which all personal data is permanently deleted. We will confirm the deletion timeline when you submit a closure request.

Email our support team with the subject line 'Formal Data Complaint' and include your account ID and a clear description of the concern. Our legal team reviews all formal complaints and responds within 14 working days with a resolution or escalation path.