Reference

Terms and Conditions That Govern Your Account

These terms set out the agreement between you and tombola when you open an account and use our lobby — covering how your account works, what you can…

Account EligibilityIndia — Where Local Law PermitsDispute ResolutionAccount Closure RightsPolicy Updates
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tombola Terms and Conditions That Govern Your Account
CONTACT OUR TEAM

Reach Us About Any Terms Query

If something in these terms is unclear, or you want to raise a concern about how a clause has been applied to your account, our support team is here. We aim to respond to all terms-related queries within 24 hours on working days.

Team online

Live Chat

Open the chat window from any page on tombola.click. Our agents can walk you through specific clauses, account status queries, or any dispute you want to raise before it escalates.

Email Support

Write to us at [email protected] with your account ID and the specific term you are querying. We log every email and respond with a reference number so your query is tracked end to end.

Help Centre

Our Help Centre at tombola.click/help holds plain-language explanations of the most-asked clauses — account suspension, payout verification, and how to request a copy of your personal data.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Behind every clause in our terms is an operating practice. Here is how we actually handle the things that matter most to your account.

Data Retention

We keep your account and transaction records for the period required under applicable Indian law. Once that period lapses, personal data is deleted or anonymised. You can request a summary of what we hold at any time via email.

Cookie Policy

We use cookies to keep your session active, remember your preferred language, and measure which parts of the lobby you visit most. You can manage cookie preferences from the settings panel on any page at tombola.click.

Account Security

Passwords are hashed and never stored in plain text. Two-step verification is available for all accounts. If we detect an unusual login — different device, different city — we hold the session and email you before access continues.

Your Right to Access

You can request a full export of the personal data we hold on your account. Email us with the subject line 'Data Access Request' and we will send a structured file within 30 days, as required under applicable data protection rules.

Requesting Changes

If your personal details change — name correction after a legal change, new UPI handle, updated phone number — contact support with the relevant documentation and we will update your account within five working days.

Who to Contact for Complaints

Complaints about how we have applied our terms should go to our compliance desk at [email protected]. We acknowledge within 48 hours and aim to resolve within 14 days. If you are unsatisfied, we will point you to the relevant escalation body.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our terms apply to accounts in India. If your question is not here, live chat or email will get you a specific answer.

No. We send an in-account notification and an email before any material change takes effect. Minor wording corrections may not trigger a notice, but any clause that affects your rights or obligations will always come with advance warning.

Depending on the severity, we may suspend or permanently close the account. Before doing so we will notify you by email and give you an opportunity to respond, unless the breach involves fraud or security, where immediate action may be necessary.

Email our support team with your account ID, the transaction reference, and the date. We investigate within five working days and send a written decision. If you disagree, you can escalate to our compliance desk for an independent review.

Access and eligibility depend on local law and are available where local law permits. For accounts in India, applicable Indian law governs the interpretation of these terms, and any unresolved dispute is subject to the jurisdiction specified in the full terms document.

We retain account and transaction data for the period mandated by applicable Indian regulations. After that window closes, data is deleted or anonymised. You can ask us exactly how long applies to your account type by emailing [email protected].

Yes. Send an email with the subject 'Data Access Request' and your registered account email. We will compile and send your data export within 30 days. The file covers profile details, transaction history, and any communications we have logged.

Contact support by live chat or email and request account closure. We will confirm your identity, check for any pending withdrawals to your UPI or Paytm wallet, and complete the closure within three working days of verification.

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